1. Please use the items in this room properly – when checking out, you must wait at the reception so that we can inspect your room; any lost, damaged, broken, or shattered items will be charged to your final bill.

2. The safe deposit box provided in your room – the Hotel is not responsible for valuables such as jewelry, money, cameras, documents, etc., left in the rooms.

3. Noise in the surroundings on weekends – on some days, you may hear noise coming from other businesses near the Hotel. Remember, we are very close to the central square, and the Hotel has no control over this situation. Thank you for your understanding.

4. Important Information:

5. Within our group of Hotels, we have one that features a pool and sauna. Please ask at the reception for more information.

6. We offer laundry service and luggage storage.

7. If you do not check out by 12:00 PM, you will be charged for an extra night.

8. Complaints / Suggestions / Comments: customerserviceahs@hotmail.com​

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Hotel Regulations

1. Every guest, by simply accepting the accommodation, agrees to be bound by the provisions of these regulations, considering them as a contract. Therefore, the guest is obligated to accept and comply with every part thereof.

2. In accordance with the regulations of the Guatemalan Institute of Tourism, every person staying at the hotel must register in the guest log of this establishment by providing all the required information.

3. The Hotel Management is not responsible for any false or incomplete information that the guest may provide when filling out the registration card or guest log authorized by the Guatemalan Institute of Tourism.

4. Accommodation must be paid in advance either in cash or by any of the credit cards accepted by the hotel. The Hotel Management reserves the right to perform charges under other terms. Checks are not accepted for payment of accounts, unless there is express authorization from the Hotel Management given 24 hours in advance.

5. In the event of a reservation cancellation, the provisions of Article 98 of the Regulations for Lodging Establishments issued by INGUAT shall apply.

6. Article 98: In cases where the reservation is cancelled for reasons attributable to the guest, the establishment must refund the amount received as a deposit, while retaining a compensation fee as follows:

7. 30% if the cancellation is made more than 30 days in advance;

8. 50% if the cancellation is made more than 15 days in advance; and the full deposit if the cancellation is made 7 days or less in advance.

9. If a guest does not cancel their accommodation within the stipulated time, the Hotel Management may automatically terminate the accommodation contract, demand the immediate vacation of the room, and retain the guest’s luggage as collateral. In such case, the Hotel Management will proceed to take an inventory of the luggage, in the presence of two witnesses, and if after 30 days the guest has not paid the accommodation fee, the Hotel Management may sell the luggage to settle the debt, which must be done before a notary. The Hotel Management may also remove the guest’s belongings from the room—placing them in a luggage storage facility without any obligation or liability on the part of the hotel—or, if applicable, proceed to charge an additional daily fee in accordance with Article 872 of the Guatemalan Commercial Code.

10. If a guest is absent from the Hotel for more than 72 hours without notifying the Management, the latter may terminate the accommodation contract, proceeding with the same measures for outstanding payments as mentioned above.

11. According to the Guatemalan Institute of Tourism, the applicable rate is per person and not per room.

12. The lodging rate is charged per day, calculated from 3:01 PM on one day to 12:00 PM the following day. Therefore, any guest wishing to conclude their stay must vacate the room before 12:00 PM; otherwise, an extra day of accommodation will be charged. Additionally, any reservation guaranteed by the client becomes effective from 3:01 PM, and no cancellation and/or refund will be accepted from that moment onward.

13. Every guest is responsible for ensuring that, upon leaving their room, all windows and doors are securely closed, as well as the water taps. Failure to comply with this provision will make the guest liable for any resulting damages or losses.

14. Guests must leave their room keys at the Hotel reception every time they leave. If lost, a fee will be charged for reissuing the room’s registration key.

15. Upon vacating the room, the guest is obligated to notify the reception and must return the TV remote, keys, and any other equipment or item provided by the hotel.

16. The hotel is not responsible for any money, valuables, or items that guests leave in their rooms.

17. We reserve the right of admission regarding any persons the guest wishes to receive in their room. Such visitors must report to the reception and, under the guest’s responsibility, adhere to these regulations; any violation of any of its provisions will result in the termination of the accommodation contract.

18. No guest has the right to accommodate unregistered persons in their room without first completing the necessary procedures at the hotel reception.

19. Children under 12 years of age should not leave their rooms unaccompanied; they must be supervised by adults who ensure they do not cause damage or disturbances.

20. Minors will be under the sole responsibility of their family members within the hotel premises; therefore, the establishment is not responsible for any possible accidents.

21. Groups of young people or school groups under 18 years of age must travel accompanied by at least one responsible adult. The responsible party must also sleep at the hotel.

22. The guest is limited to using the room solely for accommodation purposes. Under no circumstances may the room be used to store or prepare goods for export beyond the guest’s normal luggage.

23. It is not permitted to bring firearms, explosive materials, flammable substances, narcotics, or similar items into the hotel.

24. Using the rooms for gambling activities prohibited by law or holding gatherings intended to disturb public order or to disobey current laws or regulations is not allowed.

25. Guests must use the hotel furniture and facilities in a rational and moderate manner. Otherwise, they will be required to pay for any damages or losses caused before leaving the hotel.

26. For security reasons, guests are strictly prohibited from connecting and using electrical appliances (such as irons, hair dryers, etc.), gas stoves, or any other equipment that may endanger the hotel’s safety.

27. Guests are not allowed to have animals, bicycles, motorcycles, or any other vehicle within the building or its facilities, unless prior authorization from the Hotel Management is obtained.

28. Hanging clothes on windows, furniture, screens, or in common areas is prohibited.

29. Sound equipment such as radios, tape recorders, etc., is not allowed within the hotel premises unless used with appropriate headphones.

30. In accordance with Article 871 of the Commercial Code, if one or more of the aforementioned conditions are violated—by way of example—the HOTEL reserves the right to immediately terminate the accommodation contract and, at the request of the Hotel Management, the guest(s) must immediately vacate the occupied room(s) if:

31. The guest or the persons accompanying them violate any provision of these regulations. The client is also obligated to pay for all the days of accommodation stipulated in the reservation.

32. They appear in a state of intoxication or under the influence of stimulants or drugs.

33. They disturb the rest of the other guests, commit acts against morality and good customs, or engage in behavior that offends other guests or hotel staff.

34. The contracting party fails to fulfill a pending obligation.

35. The fulfillment of the contract becomes impossible due to force majeure, strikes, or other circumstances not attributable to the hotel.

36. The contracting party provides confusing or false information about important data.

37. The hotel has justified reasons to believe that the enjoyment of the hotel’s services by the contracting party may endanger the proper functioning of the hotel’s business, its security, or its public image.

38. If the guest refuses to leave the room or the establishment, the Hotel Management may, without further notice, seek assistance from the appropriate authorities for immediate eviction without any additional procedure, in accordance with Article 873 of the Commercial Code.

39. The hotel is not responsible for breach of contract when an event cannot take place due to force majeure reasons such as fires, earthquakes, strikes, public disturbances, and others.

40. The hotel reserves the right to inspect the room upon the guest’s departure to verify the perfect condition of the room’s furniture and equipment.

41. If a guest becomes ill, the Hotel Management is authorized to demand immediate medical attention at the guest’s expense; and if the illness is contagious, the Hotel Management is authorized to require the guest’s immediate transfer to a hospital.

42. Being a family hotel, the Hotel Management will set a nighttime check-in schedule at its discretion in order to maintain the tranquility and security of guests already in their rooms.

43. Room cleaning is carried out in the morning between 8:00 AM and 1:00 PM. Guests who do not make their rooms available during these hours will not have their rooms cleaned, although towels and welcome products may be replenished.

44. In accordance with Governmental Agreement No. 681-90, which prohibits smoking in enclosed areas, vehicles, and establishments open to the public—both governmental and private—this establishment has designated specific areas for smokers.

45. It is not permitted to consume food or drinks outside of the areas designated for such purposes. The use of cigarettes, alcoholic beverages, drugs, or similar substances is prohibited, as is the use of glass containers.

46. The hotel is not responsible for the partial or total loss of belongings, valuables, or vehicles in our parking lot.

47. Every user parks in the hotel’s parking lot at their own risk.

48. The hotel is not liable for damages caused by third parties to the vehicles.

49. Every guest has access to the hotel parking area with prior reservation at no additional cost.

50. Long-term occupancy of vehicles and/or persons in the parking area is not permitted.

51. Any vehicle left in the parking area for more than 72 hours without any information regarding the owner or responsible party will be towed. In such case, the respective authorities from the National Civil Police (PNC) will be contacted, and the vehicle will be taken to their premises.

52. Any dissatisfaction with the service should be reported through the Reception Book for Compliments, Complaints, and/or Suggestions, authorized by the Guatemalan Institute of Tourism, located at the hotel reception.​

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Code of Conduct for Responsible Tourists

1. Value local traditions and customs

2. Before traveling, inquire about the local customs and traditions of the destination you will visit (such as local festivals, commemorative events, anniversaries, among others). This will help you share, participate, and integrate with the community more effectively.

3. Learn a few words in the native language. Doing so will enable you to establish a more meaningful connection with the local community.

4. Respect and protect everything that makes a destination unique—from its history, architecture, and cultural as well as natural values (including aspects such as religion, music, art, and cuisine). For example, ask for permission before taking photographs inside churches, national monuments, or of local community members.

5. Support the local economy

6. Choose locally crafted artisanal items and products made at the destination; this helps contribute to the development of family-run businesses.

7. Treat local vendors and artisans with respect and kindness, and promote a fair, voluntary commercial relationship between producers and consumers.

8. Avoid purchasing items that are clearly counterfeit or prohibited by national or international regulations.

9. When booking tours, use established businesses to avoid scams and deceptions. Prefer tourist services operated by residents of the community or destination.

10. Inform yourself about products that may have legal restrictions for export or import in the country you are visiting.

11. Respect the environment

12. Purchase products that do not require endangered plants or animals for their production.

13. Opt for group outings that save resources, money, and fuel, thereby reducing your carbon footprint. Seek the most efficient and least polluting means of transportation.

14. Reduce, reuse, and recycle solid waste during your trip. Bring your own water bottle to refill, avoid products with unnecessary packaging, and refuse plastic bags when possible.

15. Conserve water and electricity at your accommodations by turning off lights, fans, and taps when not in use.

16. Exercise caution when visiting wild, heritage, archaeological, or other fragile areas.

17. Ensure that you dispose of any trash generated during your visit (including organic waste), as improper disposal can disrupt native wildlife, spoil the landscape, and affect other visitors.

18. Choose routes that minimize environmental impact by sticking to existing paths and roads. Prefer guided tours to avoid accidents, reduce soil erosion and compaction in protected areas, and support local initiatives.

19. Do not engage in environmental crimes. Remember that protected areas have regulations designed to preserve places and species of significant ecological value, many of which are endangered.

20. Do not feed wildlife.

21. Respect the signage and guidelines provided by local communities to ensure a safe visit for yourself, your family, and the environment.

22. Do not remove natural resources (such as stones, fossils, shells, plants, or flowers) from their original setting.

23. Contribute to the maintenance of infrastructure and facilities in protected areas by paying the required fees and using the facilities responsibly.

24. Be an informed and respectful traveler

25. Comply with local and national laws and regulations.

26. Respect human rights and protect children from all forms of exploitation, especially sexual and labor exploitation.

27. Inform yourself on how to access medical assistance or contact your embassy (for foreign tourists) in case of emergency.

28. Check weather conditions when venturing into volcanic or mountainous areas.

29. Seek information from official public or private tourist information offices to obtain objective, updated details along with legally compliant services and activities in the places you visit.